Rental Department Associate

St. Helena

The Rental Department Associate greets customers upon arrival and departure. Provides customers with fast, friendly and accurate service at the rental counter. Responsible for processing customer equipment rentals and returns. Trouble shoots and provides solutions to impress customers.

KEY RESPONSIBILITIES:

  • Offers a friendly greeting, smile and makes eye contact with customers.
  • Asks open ended questions about customers’ projects in order to determine their needs and level of expertise.
  • Demonstrates and offers appropriate product solutions.
  • Writes rental contracts and follows up on past due contracts.
  • Demonstrates proper usage of equipment and tools.
  • Actively seeks out customers in the outdoor power department and offers assistance.
  • Escorts customers to appropriate merchandise, no matter what department.
  • Maintains the in-stock condition of products.
  • Ensures that rental department is clean, shoppable and safe.
  • Quotes product prices at the counter and over the phone.
  • Informs customers about Central Valley credit account options.
  • Observes store areas for potential theft and security risks.
  • Maintains current knowledge of company products and their locations in the store/yard, e.g. paint, key-cutting, power tools and lumber.
  • Actively seeks to develop and improve product knowledge of all merchandise and special orders, leverages cross-training opportunities.
  • Attends safety meetings regularly.
  • Performs other duties as assigned.
  • Exhibits Brand Behaviors consistently.                                                                                

KNOWLEDGE/SKILLS:

  • Exceptional customer service skills
  • Outstanding communication skills
  • Problem solving abilities
  • Proficient in math
  • Basic computer skills
  • Construction, electrical, plumbing, painting or landscaping highly desired

EDUCATION/EXPERIENCE:

2+ years Retail sales or Trade experience (plumbing, electrical, construction, painting, or landscaping)

Application Form

One file only.
100 MB limit.
Allowed types: pdf doc docx.
One file only.
100 MB limit.
Allowed types: pdf doc docx.

Contact Information

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(Note: We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. Hire may be subject to passing a medical examination, and a skills and agility test.) We may refuse to hire relatives of present employees if doing so could result in actual or potential problems in supervision, security, safety, or morale, or if doing so could create conflicts of interest.

Educational Background

References

List below three persons not related to you who have knowledge of your work performance in the last three years.

Reference One

Reference Two

Reference Three

Employment History

Most recent employer

Next most recent employer

Next most recent employer

Please carefully read each paragraph below, and enter your initials after each one
I hereby certify that I have not knowingly withheld any information that might adversely affect my chances for employment and that the answers given by me are true and correct to the best of my knowledge. I further certify that I, the undersigned applicant, have personally completed this application. I understand that any omission or misstatement of material fact on this application or on any document used to secure employment shall be grounds for rejection of this application or for immediate discharge if I am employed, regardless of the time elapsed before discovery.
I hereby authorize Central Valley to thoroughly investigate my references, work record, education and other matters related to my suitability for employment unless otherwise specified above. I further, authorize the references I have listed to disclose to the company any and all letters, reports and other information related to my work records, without giving me prior notice of such disclosure. In addition, I hereby release the Company, my former employers and all other persons, corporations, partnerships and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure.
I understand that nothing contained in the application, or conveyed during any interview which may be granted or during my employment, if hired, is intended to create an employment contract between me and the Company. In addition, I understand and agree that if I am employed, my employment is for no definite or determinable period and may be terminated at any time, with or without prior notice, at the option of either myself or the Company, and that no promises or representations contrary to the foregoing are binding on the company unless made in writing and signed by me and the Company's designated representative.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
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